IT Change Management. Organizations undergo changes to their policies and IT infrastructure all the time. Changes may arise from various factors, including moving to a new facility, hardware and software change, reporting structure/process change, change in technology, etc. IT change management is one of the key elements in IT service management. The practice of change management ensures that standardized methods, processes and procedures are used for all changes, and facilitate efficient and prompt handling of changes, while maintaining proper balance between the need for change and the potential impact of the change. IT change management software such as a help desk can simplify this. Feb 13, · Top 4 Change Management Software Solutions 1. WalkMe. WalkMe empowers managers to smooth the transition for employees learning 2. Remedy ITSM 8. This change management software solution is provided by BMC Software. 3. ChangeGear. SunView Software Inc. brings us this change management software. 5/5(5).